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FREQUENTLY ASKED QUESTIONS

WHO ARE NORTH TROPICS?

 

Hello! We are a friendly online store based just outside the capital city of Edinburgh, Scotland that sources and imports rare as well as hard-to-get indoor plants, then delivers them to your door.

We are a family and friends run shop that was founded in 2020. Our aim to bring the real and genuine deep jungle tropics into the homes of Scotland and the UK.

 

 

 

FREQUENTLY ASKED QUESTIONS 

 

Where do you get your plants from?

We source plants from all over the world. Many of our suppliers are based in Thailand, Indonesia and The Netherlands.

 

 

When do you get more stock?

We are constantly importing plants from all around the globe to try keep our shop full. We will keep you updated on what new plants are being released and when they are due to be ready. You can stay up to date by following us on Instagram or joining our mailing list!

 

 I’m trying to find a specific plant. Can you help?

Sure! We have access to thousands of plants, so depending on supplier stock levels, we can try find the plant you have dreamed of! However, please be aware that it can take a few weeks. You can request a plant via our pre-order page.

 

 

How do I care for my plant?

As every plant is different, there is care guide details in the description of every plant on our website.
 

General care tips include:
 

  • Open your plants out the box as soon as you receive your parcel.

  • Give your plant a little drink of water after they have arrived. This will help the plants roots recover from transport shock.

  • Keep your plant out of direct sunlight, but in a bright lit area (This means don’t let the sun’s rays touch the plant).

  • Keep the plant in high humidity.

 

If you require more information, please contact us.

 

 

ORDERS/PAYMENT

 

Do you take pre-orders?

We do! However, not on every plant. We will let you know either on our website or social media which plants are available to pre order.

We require a deposit of half the selling price to process your order, then will contact you to arrange payment of the other half before shipment.

 

 

What payment methods do you accept?

We currently accept all major credit/debit cards and PayPal.

 

 

 

SHIPPING

 

What are your shipping rates?

Our shipping rate is £5.99 for next day delivery and FREE for orders over £50.

 

 

What shipping methods do you use?

All orders are sent on a next day or equivalent service. This is so your plants get to you as soon as possible.

 

 

How do you ship your plants?

We carefully cover the pot with compostable bags, wrap the plant in paper with string to keep the soil in place and then place the plant inside a cardboard tube to protect the foliage.

Your plant is then placed in a cardboard box surrounded by biodegradable packing peanuts. These packing peanuts can dissolve in water or be put into your compost bin. This way, we can protect your plant during transit and keep our packaging eco-friendly and recyclable.

 

 

Do you ship orders on a certain day?

We currently ship orders Monday to Thursday to avoid your plants being kept over the weekend by shipping providers. We will usually post your plants within 1-2 working day, excluding Fridays.

 

Do you provide heat packs?

We carefully check the weather constantly. If the weather is colder in winter, for example, we provide heat packs in your parcel free of charge.

 

Can you hold my order, or can it be delivered on a day of my choosing?

At this moment in time, we cannot - sorry!

 

 

Are all items tracked?

At the moment only larger orders are fully trackable. Once we get up to speed orders will then be fully tracked.

 

Do you ship outside of the UK?

Sadly, we can only currently ship within the UK.

 

 

Do you ship to Northern Ireland?

Yes, we ship to all areas of the UK including Scotland, England, Wales and Northern Ireland.

 

 

Which shipping providers do you use?

We currently use Royal Mail and Parcelforce. Plants are shipped using a next day service to ensure your plants get to you as fast as possible.

 

RETURNS & PROBLEMS
 

 

Do you accept returns/exchanges?

We do! We accept returns and exchanges within 14 days of receipt. To start a return, please email info@northtropics.co.uk with photos of the plant with a detailed description of why you would like to return it.

Plants must be in the same condition we sold them for us to accept a return or exchange. We provide care guide details; however, It is your responsibility to look after and care for your plant.

 

My plant has arrived damaged

Although we package our plants with care, sometimes accidents can happen during transit which is out with our control. If this happens, please email info@northtropics.co.uk with photos of the damage within 48 hours of delivery and we will happily help.

 
 
 
 
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